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Freeman, R. Gereffi, G. Ghosh, B. Gladwin, T. Walter: , Multinationals Under Fire. Grieco, J. Grosse, R. Jansson, H. So I wonder how many Germans can they get to keep the airline going if they want to continue with this attitude?
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I would sure not recommend Lufthansa to anyone I know. Being a rather intensive traveler, most of the times flying Lufthansa, I see a pattern of deteriorating quality of services, both on the ground and onboard.
A few years ago this airline was an example of professionalism, excellent service at reasonable prices. Alas, not anymore. What I experience nowadays are frequent and very poorly managed delays, arrogant ground staff, careless baggage handling resulting in damaged luggage , extremely long response times and lack of consideration from customer service. Lufthansa —As our take off time was am in Mumbai LH they served proper dinner which was good and before landing local time in Munich they served breakfast also. But in return journey by Lufthansa LH from Frankfurt to Mumbai the flight took off at frankfurt and we were expecting proper lunch but after calls argument they served the lunch at pm an nothing else.
This was a return flight from Frankfurt to Newark. The boarding process was a disaster. I had a business class ticket however the agent wasn't efficient, everybody was just pushing and shoving and it wasn't organized at all. We stood for a long time on the ramp getting to the plane. The cabin looked clean however the bathroom was not. My seat was OK. The seat is narrow but it reclines to The TV screen was off centered even though you can move it, it still hurt my neck. The entertainment was plenty but they did not have the latest movies.
The food was not good. The trip from Newark to Frankfurt was much better. I am assuming the cleaning crew and catering at Newark airport is better than the catering and cleaning crew in Frankfurt.
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I had a business class seat. We boarded on time, waited about 20 minutes on tarmac and arrived on time. Overall the cabin looked clean. My seat was ok. For a business class seat I have had better. The seat is a bit narrow although it reclines to The TV screen was on the side so even though you can move it, its not quite in front of you.
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You have to tilt your neck a little. My husband didn't seem to notice. I on the other hand noticed it because it bothered my neck. Once I pointed it out to him, he agreed. The entertainment was ok.