Conflict resolution techniques that may be used on a project include confronting, smoothing, forcing, and:. Which of the options is a conflict resolution technique? Answer is A , Withdrawing, or in other words, avoiding. The other three are directing, organizing, and controlling, are not types of conflict resolution techniques. Therefore, the answer is A. Which one is not correct about communication models? The answer is C, Receiver acknowledges if he agrees with the information he received.
If you remember, acknowledgement was saying that the receiver got the message, but it does not mean that he or she agrees with the received message. Acknowledgement means only that the message sent by the other party has been received. Therefore, it does not mean an agreement, and here the best answer is C. A project manager is quantifying risk for her project. She needs expert opinion in this process and related experts are spread over to different geographical locations.
How can she continue?
Answer is D, applying the Delphi Technique. If you remember from our previous lectures, that technique was asking the experts opinion on a topic or on a problem and collecting their feedback anonymously and then sending back the results back to the experts again, and recollecting their responses again. And reiterating this process until a consensus is reached by all participants, by all experts. Therefore, since expert opinion is important for this case and experts are spread over different geographical locations, we can use Delphi Technique.
During risk management activities, risks have been identified which are caused by 13 root causes. You could eliminate the risks by your risk management activities.
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For remaining 2 risks, you, together with your team, could not find a way to mitigate or insure the risks. Also these 2 risks cannot be outsourced or removed from project scope. What is the best solution? Answer is A , accepting the risk. When you read the case, the project manager tried first to eliminate the risk, then tried to mitigate or insure the risk.
But all these options did not work. And the last step is the risk should be accepted by the project team and continuous reserves should be allocated in order to accommodate risks or in order to overcome the bad impacts of these risks when they occur. Therefore, the best answer here is accepting the risk and also planning contingency reserves. The project team is arguing about the prospective sellers who have submitted proposals.
One team member argues for a certain seller while another team member wants the project to be awarded to a different seller. The BEST thing the project manager should remind the team to focus on in order to make a selection is the:. Answer is C , evaluation criteria. The source selection criteria, or evaluation criteria defined in plan procurement management process actually defines, in an objective way, how quantitatively, the potential sellers will be evaluated in conduct procurements process. Therefore, if you have applied specific metrics, specific categories to evaluate, or assess a potential seller in conduct procurement process, then you have to use that metrics, use that categories to evaluate each seller one by one.
And the sellers, which got the highest scores should be awarded with contract. Therefore, the team members should not go in argument about the selection of the sellers.
Because you have already a quantitative metric to evaluate which seller is best matching to your source selection criteria. A project manager is in the middle of creating a request for proposal RFP. What part of the procurement process is she in? Because procurement statement of work, procurement documents are prepared in plan procurements management process. And RFP is a procurement document as well. Therefore, it is prepared in plan procurements process. RFP was defining what the buyer is requiring from the seller.
You want to group your project stakeholders based on their authority and involvement in the project. Which of the following is appropriate model for this?
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Authority of a stakeholder represents power of the stakeholder and involvement of a stakeholder represents the influence level of the stakeholder. Therefore, answer is B. A project is a temporary endeavor undertaken to create a unique product, service, or result. The temporary nature of projects indicates a definite beginning and ending. In the context of a desirable model of communication between a sender and a receiver, all the following statements are correct EXCEPT:. As part of the communications process, the sender is responsible for the transmission of the message, ensuring the information being communicated is clear and complete, and confirming the communication is correctly understood.
The receiver is responsible for ensuring that the information is received in its entirety, understood correctly, and acknowledged or responded to appropriately. However, receiver may not agree on received message. John is a project manager of a complicated project. When he started creating a work breakdown structure for his project, he realized that it is too complex to complete work breakdown structure on a single sheet. You, as a colleague of John, recommend using a work breakdown structure numbering system to John to:. The WBS is finalized by assigning each work package to a control account and establishing a unique identifier for that work package from a code of accounts.
These identifiers provide a structure for hierarchical summation of costs, schedule, and resource information. You are trying to establish a cost performance baseline for your project in Determine Budget Process. Which of the following techniques includes measuring, examining and validating whether work and deliverables meet requirements and product acceptance criteria? Inspection includes activities such as measuring, examining, and validating to determine whether work and deliverables meet requirements and product acceptance criteria. You are a project manager in a bicycle manufacturing company.
Rubber for brake mechanism for your bicycles supplied by RuBrake Inc could not reach due to flood affected the transportation routes. This was a risk you thought it could happen since it happens each year on same season. So, as per your risk response plan, you started to use rubbers delivered one year ago.
However, this response brought another risk —old rubbers have higher breaking risk during implementation to the brake system. This new risk can also be called:. Secondary risks are risks that arise as a direct result of implementing a risk response.
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Inadequate Hygiene factors may destroy motivation but sufficient hygiene factors itself are not enough to motivate people. Hygiene factors are:. For example:. There has been several changes in your project and this affected your cost and schedule estimates. This has invalidated the original estimating assumptions.
What is the estimate at completion EAC for your project based on following parameters? The relationship among portfolios, programs, and projects is such that a portfolio refers to a collection of projects, programs, sub-portfolios, and operations managed as a group to achieve strategic objectives. Your Company has entered into a joint venture with Service Company to develop a software program. Which of the following should be cooperatively prepared by both the buyer and the seller during teaming agreement process?
In some cases, the seller may already be working under a contract funded by the buyer or jointly by both parties. The effort of the buyer and seller in this process is to collectively prepare a procurement statement of work that will satisfy the requirements of the project. The parties will then negotiate a final contract for award.
Time value of money is already taken into account when calculating NPV of a project. You are trying to gather ideas related to project and product requirements. Which technique is appropriate for this? A technique used to generate and collect multiple ideas related to project and product requirements. Your colleague Wayne, a project manager, completed a mp3 player development project.
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He added that customer was very surprised and happy when they saw this additional feature at the end of the project. Which of the following is correct about this story?
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Gold plating refers to continuing to work on a project or task well past the point where the extra effort is worth the value it adds if any. After having met the requirements, the assignee works on further enhancing the product, thinking the customer would be delighted to see additional or more polished features, rather than what was asked for or expected. You have documented all possible risks that can affect your project with appropriate risk responses when they occur in your risk management plan.
All other remaining risks are called as:. Residual risks that are expected to remain after planned responses have been taken, as well as those that have been deliberately accepted. You are working as a project manager in a company. You have the highest degree of authority, you are working full-time for your project and you manage the budget of the project. What is the organization structure in your company? In a projectized organization structure, project manager has the highest level of authority, works full-time and manages the budget of the project.
You are the project manager of a software project team consisting of 2 analysts, 4 software developers and 3 test engineers. One new test engineer will join the team in two weeks. What will be the number of communication channels after new test engineer joins the team? Your team has 10 team members already 2 analysts, 4 software developers, 3 test engineers, and you as a project manager. After new test engineer joins, there will be 11 team members. Answer B. Stakeholder analysis, Expert Judgment and Meetings are tools and techniques that can be used in Identify Stakeholders process.
Stakeholder Register is an output of Identify Stakeholders process. You understand that this could be a potential conflict of interest situation. How do you propose to act? Since the evaluation criteria are proprietary information of XYZ Factory, it is important for you to discuss the matter directly with the appropriate person in the XYZ Factory.
Cleaning the city center every day before office hours begin. Evacuation of city before a major storm expected this weekend. Building a stadium in the city of Rio De Janeiro. Cleaning the city centre is done every day. It is an operation and not a project. A project must be unique and time-limited. During exit gate or kill point, projects deliverables are evaluated.
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A decision is made whether the project should be continued. In Projectized oganization a Project Manager has maximum authority. In functional organization, project team members report to their respective departments. In weak matrix organizations, Project Manager carries less authority. During early phases of the project, stakeholders influence is maximum. Requirements Management is not a valid Knowledge Area. Visualizing is not a valid process group as per PMI. Identify Stakeholders is part of Initiating process group.
Planning process group has processes from all nine knowledge areas. Report Performance is not a part of Project Integration Management. Project D has minimum payback period of ten months. Project B has benefit cost ratio of 1. This is the highest among the four projects. A Project with the highest net present value must be selected during project selection. A project with the smallest opportunity cost should be selected. Project d has the minimum payback period. The project manager should select the project with the least payback period.
The Project Manager should choose a project with highest internal rate of return. Hence option a is incorrect. Project charter is the primary output of Develop Project Charter process. Hence option b is incorrect.